![]() ![]() The link includes another link with explicit instructions. You need to not only put the program files in the Trash and empty it, but you have to remove a number of other related Office files. Here is a link with instructions for completely uninstalling Office 365. The complete uninstall takes longer than the reinstall because the uninstall requires some manual steps. So the next step would be to completely uninstall Office 365, restart your Mac, and log into the Office 365 portal and download and install a fresh new version. It seems that you have already eliminated those possibilities. ![]() The usual solutions to this problem involve font problems, plist corruption, or a damaged profile.
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